Reliable Gutter Contractor Services

As a company who values reputation, The Brothers evaluated the methods and processes in every gutter project. We soon realized each project is different and should be treated uniquely. We changed our focus from the job to the whole experience and focused on reinventing contractor service, especially when it comes to customer service and reliability. This meant not only being personable and responsible with the client, but being invested in our own employees. The more we invested into being the most personable and responsible gutter contractor, the more we had to change.

Soon it was not just better training we needed, but better products as well. To ensure our customers were getting the best products available, we chose our product and supply partners very carefully. If the products were failing expectations, we responded by replacing it with another more promising product of better design and build.

The efforts started to pay off as we gauged our work through surveys we sent to our clients. Being committed to every review meant posting them as they were submitted – negative, positive, misspelling, grammar mistakes and all. We did this to keep ourselves honest and driven to do our best.  If a customer was experiencing a problem such as a repair, it became a priority to get there to solve it as soon as possible. As a result, we started to gain more than just a customer – we gained friends and neighbors. Our heart and passion was finally starting to show in our work and results.

---

Pat transitioned a career in aerospace engineering into his own digital marketing company in the mid-2010s. While helping other local businesses achieve success in Southern Connecticut, he had the itch to start his own contractor service company like the ones he had been helping.

After graduating from UConn, Pat married his wife, Elysha. Together they have raised their 4 wonderful kids along Connecticut’s shoreline. The family active enjoys skiing, softball, soccer, basketball and many outdoor activities.

The decision to work with the Brothers the just do Gutters was an easy one. Pat and Elysha have encountered the pains and seldom pleasure of dealing with “Chuck in a Truck” when needing repairs to their home. Reinventing Contractor Service was a priority to Pat. Homeowners should be able to have faith that the contractors they hire are reliable and complete their tasks with 100% satisfaction. The Brothers that just do Gutters demonstrated the professionalism that previous area services were missing.

Connecticut has an abundance of tall trees and foliage. In our area, Gutter guards will be a big focus for that reason. For owners of our Shoreline’s beautiful rustic homes, we are one of the only providers of half-round, copper and galvanized gutters that will enhance that New England aesthetic!

We pledge to communicate with our clients, and give them an honest assessment of their unique situation, as well as all of their options. This will be key in giving them the best possible customer experience.

How It All Began

In 1999 Ken Parsons had just left the teaching industry and started his own gutter contractor company under the name Waterfall Seamless Gutters. In 2002 Ken’s younger brother, Ryan Parsons, accepted a job on the truck with Ken after the Graphic Design company he was working for crashed. In 2006 the Brothers briefly changed their name to Water-flow Gutter Solutions before finally becoming “The Brothers that just do Gutters” in 2009. The name we all know and love came from a radio ad the Brothers ran just a couple years prior to the change. Everyone who heard it liked it so much they thought it was the company name so Ken and Ryan stopped fighting it and adopted the name. With the name change came a few title changes as well. We decided we no longer wanted to be salesman, presidents or owners but rather Solutionists©, which embodied what we represent to our clients. Ken Parsons was re-entitled Senior Solutionist©, and Ryan Parsons became Chief Solutionist©.

Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.