Courtney grew up in North Carolina and went to NC State for engineering. For about a decade and a half, he worked for large companies in roles such as a process engineer in manufacturing, marketing in Consumer Products, and business development in tech companies.
Those roles took him to Virginia, Wisconsin, Chicago, Atlanta, and finally back home to North Carolina in 2015. Courtney is married with two kids (ages 3 and 10). His family loves calling the Charlotte area home. When Courtney is not at work, you’ll likely find him outdoors with the family, working on old cars, or neck-deep on a remodeling project in their (new-to-them) old house.
The Brothers that just do Gutters is a great opportunity for the Charlotte area. Everyone needs gutters and lots of people are renovating or building in addition to the normal maintenance and replacement needs. When looking into gutter businesses in this area it was clear that there is room for a customer-focused business that specializes in gutters. The Brothers that just do Gutters has a great brand and proven processes already set up to make our clients’ customer experience top-notch —from the initial quote to completed jobs.
Speaking as a homeowner who has personally reached out to many contractors, there is a big opportunity for contractors who simply show up when promised and provide an honest estimate. These are just the basics that set The Brothers that just do Gutters on the path to “Reinventing Contractor Service™” —but there is so much more than that. Starting with the team and letting our focus on great work shine through to the customer so they are excited about every job we complete —or we’ll make it right. Reinventing Contractor Service™ is the phrase we live by in all areas of our business, every day.
We provide seamless gutters, specialty gutters, gutter guards, and gutter cleanings from the Gastonia area up through the greater Lake Norman area. Our goal is to be a 5-star provider and deliver a 5-star experience every step of the way.
In 1999 Ken Parsons had just left the teaching industry and started his own gutter contractor company under the name Waterfall Seamless Gutters. In 2002 Ken’s younger brother, Ryan Parsons, accepted a job on the truck with Ken after the Graphic Design company he was working for crashed. In 2006 the Brothers briefly changed their name to Water-flow Gutter Solutions before finally becoming “The Brothers that just do Gutters” in 2009. The name we all know and love came from a radio ad the Brothers ran just a couple years prior to the change. Everyone who heard it liked it so much they thought it was the company name so Ken and Ryan stopped fighting it and adopted the name. With the name change came a few title changes as well. We decided we no longer wanted to be salesman, presidents or owners but rather Solutionists©, which embodied what we represent to our clients. Ken Parsons was re-entitled Senior Solutionist©, and Ryan Parsons became Chief Solutionist©.
Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.
Our mantra, “Reinventing Contractor Service™” is the phrase we live by in all areas of our business, every day. The story of The Brothers that just do Gutters began with hard work and a dream to be a community-loved contractor. We wanted to reinvent how clients experience contractor services and provide a level of customer service and reliability that was lacking in our industry.
Along the way, we had to learn to move at the speed of business and invent many new methods never before implemented in the contractor field. Meeting our goal of being a five-star contractor and reinventing contractor service meant focusing on every detail of the job. By creating a unique experience with the homeowner, investing in our employees, sourcing the best products, and creating training methods for publishing every review a homeowner made on our independent review services, we started to rise above the rest.