David Hershman is the owner of The Brothers that just do Gutters of Irvine, CA. He graduated from San Diego State University with a degree in business, emphasizing Information Systems. As a technology enthusiast, David initially worked in sales at software companies, focusing on HR functions such as customer and employee experience management, reference checking, and employee education.
David has always had a passion for fixing things and working on home projects. From tinkering with gadgets alongside his dad as a kid to renovating rooms and building furniture as an adult, he enjoys the thrill of transforming something broken or outdated into something awesome.
With a longstanding dream of being his own boss and creating something meaningful for himself, his family, and others, David found the risk of solo business ownership daunting. Franchising caught his eye as it offered a proven model, brand recognition, and support, making the prospect of starting a business less intimidating. It allowed him to blend independence with guidance, giving him the best of both worlds.
Transitioning from his current role to a franchise business owner marks an exciting new chapter for David. While he has enjoyed his corporate career, he is ready for the autonomy and independence that come with running his own business. Being a franchise owner offers him the opportunity to set his own schedule and directly reap the rewards of his hard work.
David is eager to apply his skills and knowledge in a new way and take on the challenge of building and growing a successful business. Although the transition comes with its own set of challenges, he is confident in his abilities and excited about the possibilities ahead. Outside of work, David enjoys spending time with his family, his two dogs, woodworking, photography, boating, and scuba diving.
As a company who values reputation, The Brothers evaluated the methods and processes in every gutter project. We soon realized each project is different and should be treated uniquely. We changed our focus from the job to the whole experience and focused on reinventing contractor service, especially when it comes to customer service and reliability. This meant not only being personable and responsible with the client, but being invested in our own employees. The more we invested into being the most personable and responsible gutter contractor, the more we had to change.
Soon it was not just better training we needed, but better products as well. To ensure our customers were getting the best products available, we chose our product and supply partners very carefully. If the products were failing expectations, we responded by replacing it with another more promising product of better design and build.
The efforts started to pay off as we gauged our work through surveys we sent to our clients. Being committed to every review meant posting them as they were submitted – negative, positive, misspelling, grammar mistakes and all. We did this to keep ourselves honest and driven to do our best. If a customer was experiencing a problem such as a repair, it became a priority to get there to solve it as soon as possible. As a result, we started to gain more than just a customer – we gained friends and neighbors. Our heart and passion was finally starting to show in our work and results.
After leaving the teaching industry in 1999, Ken Parsons launched his own gutter contractor business, Waterfall Seamless Gutters. In 2002, his younger brother, Ryan, joined him after the graphic design company where he worked closed. They briefly rebranded as Water-flow Gutter Solutions in 2006 before settling on the name “The Brothers that Just Do Gutters” in 2009—a name inspired by a popular radio ad they had run a few years earlier. The catchy slogan resonated so well with listeners that many thought it was the company’s actual name, so Ken and Ryan embraced it. Along with the name change, they adopted new titles to better reflect their roles. Moving away from traditional titles like “salesman” or “owner,” they embraced the term Solutionists©. This view represents the dedicated service they provide to clients. Ken became the Senior Solutionist©, while Ryan took on the title of Chief Solutionist©.
Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.
Our mantra, “Reinventing Contractor Service™” is the phrase we live by in all areas of our business, every day. The story of The Brothers that just do Gutters began with hard work and a dream to be a community-loved contractor. We wanted to reinvent how clients experience contractor services and provide a level of customer service and reliability that was lacking in our industry.
Along the way, we had to learn to move at the speed of business and invent many new methods never before implemented in the contractor field. Meeting our goal of being a five-star contractor and reinventing contractor service meant focusing on every detail of the job. By creating a unique experience with the homeowner, investing in our employees, sourcing the best products, and creating training methods for publishing every review a homeowner made on our independent review services, we started to rise above the rest.